Apple issued an apology to iPhone 3G S customers for the delays activating their new smart phones and provided a 30 U.S. dollar-credit iTunes gift certificate for them.
The company launched the iPhone 3G S on Friday and it was snapped up by more than 1 million users over the weekend. Some of those customers faced delays in activating their devices, which means the handset could not be used as a phone.
Apple began notifying affected customers via e-mail on Sunday that they may experience additional delays for another two days due to "system issues" and "high activation volumes," according to readers who claim to have received the e-mail.
"We are still resolving the issue that was encountered while activating your iPhone with AT&T. Unfortunately, due to system issues and continued high activation volumes, this could take us up to an additional 48 hours to complete."
"On Monday, you'll receive an email from Apple with an iTunes Store credit in the amount of $30. We hope you will enjoy this gift and accept our sincere apologies for the inconvenience this delay has caused." Apple wrote in the e-mail.
The activation problems were somewhat similar to what Apple faced with the launch of the iPhone 3G last year, where delays and bugs led to long lines and handsets that were unusable for a few hours.
Apple representatives did not immediately respond to requests for comment.
Source: Xinhua
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